KATIE G: Everything we do is all centered around customers. If you think five years back, it’s very atypical to get into a car with strangers, or carpool with strangers. So technology is definitely changing the way we live.
And as an insurance company, we want to be on the forefront of it. So instead of be reactive to industry trends, we want to be really proactive about it. So that’s why technology is super important here at Liberty Mutual. We want to anticipate what customers need, what prospects need, before they even realize they have that need.
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