As a member of our Claims team, you’ll combine empathy and understanding with investigative and negotiation skills to help our policyholders navigate the Claims process and get back on their feet. It’s a fast-paced, detail-oriented, and collaborative endeavor, where every day brings new challenges and rewards.
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Qualities we look for
Warm & empathetic
In Claims, you’ll interact with our customers as they face some of life’s most challenging circumstances. They need someone who can read their mood, relate to what they’re feeling, listen to their concerns, and provide comfort and reassurance.
Fair & objective
You’ll be working to resolve customer claims promptly and equitably. Interacting with witnesses and legal, medical, and other professionals in addition to policy holders requires integrity, honesty, and the ability to resolve issues fairly.
Efficient & independent
Being able to manage your time will be integral to your success in this role. You’ll be counted on to continually reprioritize tasks and reassess plans in light of new demands, case assignments, policy changes,and other factors.
Communicative & tech savvy
Our Claims teams are collaborative groups of people who rely on expert communication skills to accurately convey complicated information to our customers, each other, and anyone else who may be involved in a claim.
Warm & empathetic
In Claims, you’ll interact with our customers as they face some of life’s most challenging circumstances. They need someone who can read their mood, relate to what they’re feeling, listen to their concerns, and provide comfort and reassurance.
Fair & objective
You’ll be working to resolve customer claims promptly and equitably. Interacting with witnesses and legal, medical, and other professionals in addition to policyholders requires integrity, honesty, and the ability to resolve issues fairly.
Efficient & independent
Being able to manage your time will be integral to your success in this role. You’ll be counted on to continually reprioritize tasks and reassess plans in light of new demands, case assignments, policy changes,and other factors.
Communicative & tech savvy
Our Claims teams are collaborative groups of people who rely on expert communication skills to accurately convey complicated information to our customers, each other, and anyone else who may be involved in a claim.
Why Claims jobs at Liberty Mutual?
Benefits on day 1
Because taking care of others is a lot easier when you’re taken care of, too.
Paid training & licensing
You’ll be equipped with everything you need to hit the ground running and stay one step ahead of the latest best practices and certifications.
Work-life balance
We offer flexible work arrangements and time off through holidays, vacation days, and more.
Career advancement
Whether you stay in Claims or explore different disciplines, you’ll have ample opportunities to excel.
Fortune 100 clients
You’ll play an integral role in the security and prosperity of the world’s top companies, including our own.
Benefits on day 1
Because taking care of others is a lot easier when you’re taken care of, too.
Paid training & licensing
You’ll be equipped with everything you need to hit the ground running and stay one step ahead of the latest best practices and certifications.
Work-life balance
We offer flexible work arrangements and time off through holidays, vacation days, and more.
Career advancement
Whether you stay in Claims or explore different disciplines, you’ll have ample opportunities to excel.
Fortune 100 clients
You’ll play an integral role in the security and prosperity of the world’s top companies, including our own.
Benefits on day 1
Because taking care of others is a lot easier when you’re taken care of, too.
Paid training & licensing
You’ll be equipped with everything you need to hit the ground running and stay one step ahead of the latest best practices and certifications.
Work-life balance
We offer flexible work arrangements and time off through holidays, vacation days, and more.
Career advancement
Whether you stay in Claims or explore different disciplines, you’ll have ample opportunities to excel.
Fortune 100 clients
You’ll play an integral role in the security and prosperity of the world’s top companies, including our own.
From our employees
I receive weekly feedback regarding my professional development and am able to discuss my long-term goals and how to achieve them. I also plan to utilize the tuition reimbursement as I work towards my master’s degree.
Jenna M.
Inside Auto Claims Representative
I receive weekly feedback regarding my professional development and am able to discuss my long-term goals and how to achieve them. I also plan to utilize the tuition reimbursement as I work towards my master’s degree.
Jenna M.
Inside Auto Claims Representative
Liberty Mutual plays an active role in helping the community. I decided to join the company because of the work environment, advancement opportunities, and knowing I would have a large impact in others’ lives.
Kyle J.
Claims Resolution Specialist III, FastPath Property
Liberty Mutual plays an active role in helping the community. I decided to join the company because of the work environment, advancement opportunities, and knowing I would have a large impact in others’ lives.
Kyle J.
Claims Resolution Specialist III, FastPath Property
Liberty Mutual has helped me develop technical skills for the three different positions I’ve held, as well as lots of training to help me succeed. They’ve also paid for additional designations and trainings I’ve chosen to better develop myself.
Alli B.
NF Claims Resolution Specialist II
Liberty Mutual has helped me develop technical skills for the three different positions I’ve held, as well as lots of training to help me succeed. They’ve also paid for additional designations and trainings I’ve chosen to better develop myself.
Alli B.
NF Claims Resolution Specialist II
From our employees
I receive weekly feedback regarding my professional development and am able to discuss my long-term goals and how to achieve them. I also plan to utilize the tuition reimbursement as I work towards my master’s degree.
Jenna M.
Inside Auto Claims Representative
Liberty Mutual plays an active role in helping the community. I decided to join the company because of the work environment, advancement opportunities, and knowing I would have a large impact in others’ lives.
Kyle J.
Claims Resolution Specialist III, FastPath Property
Liberty Mutual has helped me develop technical skills for the three different positions I’ve held, as well as lots of training to help me succeed. They’ve also paid for additional designations and trainings I’ve chosen to better develop myself.